Dr. Oetker Gelierzucker for Extra Fruity Jam Dr. Oetker

Prompt shipping and expert packing

Because of our long-standing relationship with UPS FedEx DHL, and other top global carriers, we can offer a variety shipping options. Our warehouse staff are highly trained and will wrap your goods according to our precise and exact specifications. Prior to shipping, your goods are thoroughly inspected and secured. Every day we ship thousands of packages to customers across many countries. This shows how we're dedicated to being the largest retailer online in the world. Both Europe as well as the USA have warehouses and distribution centers.

Please note that orders with more than one item are given a processing time according to the specific item.

We will inspect each and every one of the products before they are shipped. Today, the majority orders will be delivered within 48 hours. Expected delivery times are between 3 and 7 days.

Returns

Due to multiple entities, including the factory and the warehouse, we cannot effectively manage inventory. This means that the actual stock could change at any time. Please understand it may happen that your order is out of stock once the order is placed.

Our policy lasts for a period of 30 days. If it's been more 30 days since the date you made your purchase and we're unable to offer you a complete exchange or refund.

You can only return an item if it is unused and still in the same state as when you first received it. It must also still be in its original packaging.